Frequently Asked Questions

Online Orders

Can I change my order?

How do I find a stockist?

Can I cancel a made to order item?

Where’s my order?

How do I return a product?

My item is faulty

Can I buy a Gift Voucher?

What’s your refund policy?

About our saddles and equine range

How do I find a Frank Baines stockist?

There is no Frank Baines stockist near to me, can I still order?

Can I change my saddle order?

What is the Frank Baines saddle guarantee?

How do I get my Frank Baines saddle repaired?

Why is it important to get measured for a saddle?

How do I know if a saddle will fit?

About our saddles and equine range

Can I design my own saddle?

Do your saddles have trees?

How much do your saddles cost?

How do you flock saddles?

Where do I find the saddle serial number?

I need to know more about a product

Can I buy a Gift Voucher?

Saddle and leather care

How do I clean the patent leather on my saddle?

How do I care for my horse tack?

How do I clean Makala leather?

How do I clean the crystals on my saddle?

How do I store my saddle?

How do I care for my saddle?

How do I care for leather?

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